Frequently Asked Questions
Can I purchase directly from Trafcon or are products sold through distributors?
How are warranty claims handled?
A copy of Trafcon’s standard warranty is available on this website. It is the customer’s responsibility to ship the item to Trafcon. This includes the cost of shipping. If repairs are covered under warranty. There will be no charge for them and items will be returned as soon as repairs are complete. Trafcon will cover the shipping back to the customer. One exception is that, if the customer requests a method other than UPS ground, they will be billed for the difference between standard UPS ground and the requested rate. If the item is determined to be out of warranty, the process is very similar except there will be charges to the customer for repairs and for shipping.
One issue worth noting in this section is that sometimes we can solve a problem by shipping the customer easily replaced parts or components. If that is the case, for certain items Trafcon will want the defective parts returned to us. This is useful in two ways. First, by examining the failed part, we can sometimes find ways to make it more durable in the future. Secondly, many of the components are covered by warranties of their own allowing Trafcon to get credit when we return them to our vendor. If such an item is not returned, the customer will be charged for the part.
What payment terms does Trafcon offer and what forms of payment are acceptable?
What shipping/delivery options are available for Trafcon products?
There are many options as to how you can take possession of your order. As a standard, all shipping is fob: Mechanicsburg. It is not uncommon for some customers to pick-up their orders. If that does not suit your company, we can package & ship your order, and the choice of carrier will be made considering the size of your order and the destination. We will add the appropriate freight & handling to your invoice.
Some customers prefer to use their personal shipping vendors. We will oblige this, although there are a few things the customer should consider. There will still be a crating or packaging charge. The customer must also advise their carrier of when Trafcon is open for pick-up (generally 7:30 am to 4:00 pm on Mondays through Fridays). Finally, we expect that your arranged pick-up will be timely – we do not have extra space to store your order once it is complete.
Is Trafcon International Organization for Standardization (ISO) certified?
TRAFCON Industries, Inc.
81 Texaco Road
Mechanicsburg, PA 17050